---
schema_version: "1"
id: 8b11ce6e2583dd88879cc01ce8ae38c54e6d279a548023cb37de9774ef2513eb
title: Model Behavior Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/eda_model_behavior_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.eda_model_behavior_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eccaefd602461ba5a803da4099c2dada75d7b9e84bf7a4d2bdb8cb57c282f7bd
description: Monitor student behavior with the Case, Contact, Behavior Involvement, and Behavior Response objects.
products:
  - Education
release: "264"
---
# Model Behavior Management

Monitor student behavior with the Case, Contact, Behavior Involvement, and Behavior Response objects.

- **[Model Behavior Management](https://help.salesforce.com/s/articleView?id=sfdo.eda_model_behavior_management.htm&release=264.0.0&type=5)**  
    Sometimes student interactions don't meet your institution's behavior expectations. Other times, student actions embody the highest values expressed in a school's honor code. For monitoring both problematic and praiseworthy behavior, use the Case, Contact, Behavior Involvement, and Behavior Response objects as part of an overall behavior management program.

## Model Behavior Management

Sometimes student interactions don't meet your institution's behavior expectations. Other times, student actions embody the highest values expressed in a school's honor code. For monitoring both problematic and praiseworthy behavior, use the Case, Contact, Behavior Involvement, and Behavior Response objects as part of an overall behavior management program.

EDA custom fields have been added to the standard Salesforce Case object to track the type of behavior event and when and where it occurred. An EDA custom object, Behavior Involvement, is a junction object that relates individual Contacts to the behavior event, such as the students involved and perhaps a faculty member who witnessed or reported the event. Another custom object, Behavior Response, tracks the corrective or affirmative responses applied to the Contacts involved.

![Diagram of the relationships between the Case, Contact, Behavior Involvement, and Behavior Response objects](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/resources-product/images/edu_model_erd_behavior.png)

Let's consider a sample incident involving two students during a science lab that results in lab equipment damage and hurt feelings. This sample set of data records captures the incident and the school's responses.

**Case records**

   
| Case Number | Category | Location | Occurrence Date |
| --- | --- | --- | --- |
| 00001026 | School Code of Conduct | On Campus | 2/23/21, 2:45 PM |

**Behavior Involvement records**

    
| Behavior Involvement Name | Case | Contact | Role | Description |
| --- | --- | --- | --- | --- |
| BI-0483 | 00001026 | Pat Runyon | Perpetrator | Engaged in verbal taunts that escalated to shoving incident. Damaged glass labware. |
| BI-0484 | 00001026 | Kelly Parks | Perpetrator | Engaged in verbal taunts that escalated to shoving incident. Damaged glass labware. |
| BI-0485 | 00001026 | Carol Merrit | Witness | Lab aide intervened and de-escalated the situation. |
| BI-0486 | 00001026 | Israel Laban | Reporter | Chem instructor in charge. |

**Behavior Response records**

   
| Behavior Response Name | Behavior Involvement | Contact | Description |
| --- | --- | --- | --- |
| BR-6580 | BI-0483 | Pat Runyon | Referred to Peer Mediation Program. Must complete mediation by 3/2/21. |
| BR-6581 | BI-0483 | Pat Runyon | Assigned 5 hours of campus community service (paired with co-perpetrator). |
| BR-6583 | BI-0484 | Kelly Parks | Referred to Peer Mediation Program. Must complete mediation by 3/2/21. |
| BR-6584 | BI-0484 | Kelly Parks | Assigned 5 hours of campus community service (paired with co-perpetrator). |

If you decide to implement EDA behavior management features, the data you gather becomes a powerful tool for continuous monitoring. Use Salesforce reports, dashboards, and data analytics to stay on top of case resolution, detect at-risk behavior patterns, and learn which interventions support student success the most.