---
schema_version: "1"
id: 425cfdeda00ecd97a5718bdc7922d58e952ec410f12b34ccbd5532a037120099
title: Support Learners with Care Plans
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_support_learners_with_care_plans.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_support_learners_with_care_plans.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 865dce8c6140128ed8478c1b0735ce5526e0fe6bdff3ab604ce128678b5c5c8e
description: Use the Student Success app from Education Cloud to create personalized care plans that help learners achieve educational success.
products:
  - Education
release: "264"
---
# Support Learners with Care Plans

Use the Student Success app from Education Cloud to create personalized care plans that help learners achieve educational success.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Editions Needed"><caption>Editions Needed</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

Each individual is different and so are their learning needs. To ensure a rewarding learning experience, it is critical to understand learner requirements and support them. Institutions employ advisors to counsel learners on various aspects of their learning journey, and help them overcome challenges.

With care plans in Education Cloud, advisors can conveniently track each case, and assign goals and tasks that guide learners to take steps towards achieving their objectives. As an advisor, you can create care plans customized to the needs of the learner. In addition to goals and tasks, you can add specific benefits to a care plan, and the learner is automatically enrolled in the program that contains the benefits.

You can apply a care plan directly on a learner’s case, or on an alert created over the learner’s case. To learn more, see [Care Plans for Program and Case Management](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt_care_plans.htm&language=en_US).

On the advisor console in the Student Success app, from the dropdown navigation menu, you can launch workflows to create care plans, care plan templates, goals, and benefits.

![Navigation menu on the advisor console](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_cloud-264-0-0-production-enus/89403874-2a89-4126-b574-9db175c14f28/education_cloud/images/advisorconsole_studentsuccess_navmenu.png)

The mobile-friendly learner portal enables learners to view details of their care plans, success teams, and schedule appointments with advisors on the go.

- **[Create a Care Plan](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_a_care_plan.htm&release=264.0.0&type=5)**  
    Create a care plan to help the learner overcome challenges and achieve their learning objectives.
- **[Create a Care Plan Template](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_a_care_plan_template.htm&release=264.0.0&type=5)**  
    Create a care plan template with frequently used benefits and goals that can be reused to create care plans.
- **[Apply Care Plans to Alerts](https://help.salesforce.com/s/articleView?id=sfdo.ec_apply_care_plans_to_alerts.htm&release=264.0.0&type=5)**  
    Apply a care plan to record alerts to support the respective learners.