---
schema_version: "1"
id: 7c65389038f7c31c011721fc80d5aa5e1343765b060be57fd7ec57075f215f2e
title: Monitor Learner Performance with Alerts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_monitor_learner_performance_with_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_monitor_learner_performance_with_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c885df7a62f01d9f52d84fcdb3d9fc5774bd6294ef3a552673855511d2c15a36
description: Use record alerts in Education Cloud to monitor learner performance with respect to attendance, grades, and other metrics.
products:
  - Education
release: "264"
---
# Monitor Learner Performance with Alerts

Use record alerts in Education Cloud to monitor learner performance with respect to attendance, grades, and other metrics.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Editions Needed"><caption>Editions Needed</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

 
| User Permissions Needed |   |
| --- | --- |
| To set up alerts: | Education Cloud Full Access |

Alerts help support staff stay on top of concerns about grades, attendance, and other areas that impede student success. The Record Alert object is related to the Case object and therefore, an alert relates to a learner’s case. To learn how to create custom alert categories and assign their severity levels, see [Set Up Record Alert Categories](https://help.salesforce.com/s/articleView?id=ind.record_alerts_categories.htm&language=en_US).

As an advisor using the Student Success app from Education Cloud, you can manually create an alert, or set up flows to automatically create alerts and assign tasks. You can view alerts associated with a learner on the learner’s account page. You can apply a care plan to an alert, or to multiple alerts (up to 20 at a time), enabling you to proactively support learners. You can select multiple active or inactive alerts, and change their status at once.

See Also

- [Automate Case Creation and Assignment](https://help.salesforce.com/s/articleview?id=sfdo.ec_automate_case_creation_and_assignment.htm)
- [Configure Education Flows](https://help.salesforce.com/s/articleview?id=sfdo.ec_configure_education_flows.htm)

## Create an Alert Manually

Create a record alert to be notified of changes to a learner’s record.

1. From App Launcher, find and select **Student Success**.
2. On the advisor console, click the dropdown navigation menu, and select **Record Alerts**.
3. Click **New**.
4. Enter relevant details and save your changes. See [Create a Record Alert Manually](https://help.salesforce.com/s/articleview?id=ind.record_alerts_create.htm&type=5).

## Change the Status of Alerts

Set the status of one or more record alerts to activate or deactivate them.

1. From App Launcher, find and select **Student Success**.
2. On the advisor console, click the dropdown navigation menu, and select **Record Alerts**.
3. Select record alerts with the same status, and click **Change Status**.