---
schema_version: "1"
id: 25dfba956bef838b2c517f5bc98f6bf8bee0122b66329351ab92677b88a9a9a2
title: Manage Advisor Availability
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_manage_advisor_availability.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_manage_advisor_availability.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a7be296f2109d7cf0e87cdd16a6c0ba4b5ec1f061471396925fd5cff4289c71
description: Quickly manage your working hours and set vacation or time off for yourself or colleagues. This streamlines scheduling workflows and reduces dependency on administrators.
products:
  - Education
release: "264"
---
# Manage Advisor Availability

Quickly manage your working hours and set vacation or time off for yourself or colleagues. This streamlines scheduling workflows and reduces dependency on administrators.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Required Editions"><caption>Required Editions</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d105507e78">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d105507e78 ">To manage advisor availability:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d105507e78 ">Education Cloud Full Access permission set</td>

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Before you begin:

- [Configure the overall settings](https://help.salesforce.com/s/articleView?id=sfdo.ec_set_up_manage_appointment_components.htm&release=264.0.0&type=5 "Get clear guidance at every stage to quickly set up appointment topics, assign staff, and set up their availability. These components significantly reduce the configuration time and potential errors.") to manage appointments.
- [Configure the required elements](https://help.salesforce.com/s/articleView?id=sfdo.ec_prepare_elements_appointment_scheduling.htm&release=264.0.0&type=5 "Appointment scheduling requires configuring several foundational elements. Set up these elements to provide simplified, intuitive guidance to administrators and advisors for managing appointments within Education Cloud.") for appointment scheduling.

1. From the App Launcher, find and select **Manage Availability**.
2. Click **Add Availability**.
3. Select a service resource which relates a staff member with service territories.
4. Select a territory (service territory) related to the staff (service resource) and whose membership dates overlap with the dates for this availability.
5. Select a time slot type for the advisor's availability.
6. Select the advisor's availability status.
7. Select the start and end date and time when the advisor is available. This helps to find advisors who work in the right territories and within the specified hours.
8. Select the topics that students can book appointments with the advisor. To support all topics, select **All Appointment Topics**. If **Filter topics by case team roles** is selected in the Manage Availability component, **All Appointment Topics** is disabled. In this case, the list of topics shows only topics based on the selected staff (service resource).
9. Select channels for engagement to communicate, interact, and provide support to students. If the advisor supports all channels, select **All Engagement Channels**.
10. Select an appointment recurrence type.
11. Save your changes.

When **Filter topics by case team roles** is enabled in the Manage Availability component, if an availability (shift) is created outside the guided setup and **All Topics Supported** is selected when associating topics by using the shift work type record, then you can't deselect **All Topics Supported** while editing the availability record. To change this setting, you must manually update the shift work type record.