---
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title: Inquiry and Opportunity Management in Education Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_inquiry_and_opportunity_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_inquiry_and_opportunity_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 807084da5fdeeaee966cdf57cb6815d33c2b2e9f0ccaa2023b5e35b3f487378a
description: Use Education Cloud's inquiry management flows to help learners sign up for communications, ask questions, and request to be contacted. Use Education Cloud objects and automation to forecast and track opportunities, and maintain a robust and profitable enrollment for your institution.
products:
  - Education
release: "264"
---
# Inquiry and Opportunity Management in Education Cloud

Use Education Cloud's inquiry management flows to help learners sign up for communications, ask questions, and request to be contacted. Use Education Cloud objects and automation to forecast and track opportunities, and maintain a robust and profitable enrollment for your institution.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

- **[Set Up Inquiry Flows](https://help.salesforce.com/s/articleView?id=sfdo.ec_inquiry_flows_setup.htm&release=264.0.0&type=5)**  
    Configure the Education Cloud inquiry management flows.
- **[Flexcards for Inquiry Flows](https://help.salesforce.com/s/articleView?id=sfdo.ec_update_flexcards_for_inquiry_flows.htm&release=264.0.0&type=5)**  
    Provide a variety of ways for prospects, applicants, and students to engage with your institution by adding inquiry management flows to your Education Portal. Clone and update the inquiry Flexcards before you add them to your Education Portal. You can customize the display labels and text to suit the purpose of each flow.
- **[Embed Inquiry Flows Into a Third-Party Website](https://help.salesforce.com/s/articleView?id=sfdo.ec_embed_inquiry_flows_into_a_third_party_website.htm&release=264.0.0&type=5)**  
    If you don't use Experience Cloud for your admissions portal, use Lightning Out to add inquiry flows to your third-party website.
- **[Create and Assign an Opportunity Management Permission Set](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_and_assign_an_opportunity_management_permission_set.htm&release=264.0.0&type=5)**  
    Create and assign a permission set to give users access to the Opportunity Management features.
- **[Set Up Flows for Opportunity Management](https://help.salesforce.com/s/articleView?id=sfdo.ec_set_up_flows_for_opportunity_management.htm&release=264.0.0&type=5)**  
    Clone and configure Education Cloud flows to create opportunities and convert leads based on academic interests.
- **[Update Records for Opportunity Management Flow](https://help.salesforce.com/s/articleView?id=sfdo.ec_update_learning_program_and_academic_interest_records.htm&release=264.0.0&type=5)**  
    Add fields to the Learning Program record for the EDU Cloud: Create Opportunities from an Academic Interest flow. Also make sure that Academic Term records have a close date. The flow references Learning Program and Academic Term records to create an Opportunity record based on an academic interest.
- **[Predict Prospects Conversion with Scoring Framework](https://help.salesforce.com/s/articleView?id=sfdo.ec_predict_prospects_conversion_with_scoring_framework.htm&release=264.0.0&type=5)**  
    Use Scoring Framework to get predictions about the likelihood of a prospective learner enrolling into your educational institution. The predictions are based on a prospective learner's current level of engagement with your institution. By knowing which prospective learners are most likely to be interested, the admissions team can focus on those learners and improve your rate of admissions.