---
schema_version: "1"
id: eeb49825e96bfb402f500ab40dcbfe746aa6063f2a3d891113a163ddd4b94a17
title: "EDU Cloud: Create Grade Alert"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_edu_cloud_create_grade_alert.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_edu_cloud_create_grade_alert.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5be7a066b6124478fb08fcd24d3a01c8d05118f3144f25049ac8cf98f77ac2ae
description: Automatically create a record alert when a learner's grade drops below a C, and assign an advisor if the learner has a failing grade.
products:
  - Education
release: "264"
---
# EDU Cloud: Create Grade Alert

Automatically create a record alert when a learner's grade drops below a C, and assign an advisor if the learner has a failing grade.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Editions Needed"><caption>Editions Needed</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

 
| User Permissions Needed |   |
| --- | --- |
| To create grade alerts: | Education Cloud Full Access |

This flow works without any configuration. However, before you can use the flow, complete the following tasks:

- Create a support process and case record types for supporting learners with low grades.
- Create a case team role for Primary Advisor.

This flow launches when a Course Offering Participant Result record is updated.

If you want to generate an alert upon the creation of a Course Offering Participant Result record, you need to set up a separate flow. Clone the EDU Cloud: Create Grade Alter flow template and update the logic in the Start element.

See Also:

- [Before You Begin: Create a Support Process and Case Teams](https://help.salesforce.com/s/articleView?id=sfdo.ec_automate_case_creation_and_assignment.htm&release=264.0.0&type=5 "Use Education Cloud flow templates to automate case creation and resolution, and to assign support staff to students.")
- [Use Flows to Create Cases and Assign Success Teams](https://help.salesforce.com/s/articleView?id=sfdo.ec_automate_case_creation_and_assignment.htm&release=264.0.0&type=5 "Use Education Cloud flow templates to automate case creation and resolution, and to assign support staff to students.")
- [Add and Edit Elements in Auto-Layout](https://help.salesforce.com/s/articleview?language=en_us&id=sf.flow_build_elements_autolayout.htm)