---
schema_version: "1"
id: ff453b0d5e7dd644e949edce42eea1445a4b904c925a9548630098728a0bd692
title: "EDU Cloud: Create Related Case for New Individual Application"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_create_related_case_for_new_individual_application.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_create_related_case_for_new_individual_application.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1166e5b035f09053632374f89b7c2c84877149b4efd9b86b4188ba755822d639
description: Automatically create a case when a person submits a new application.
products:
  - Education
release: "264"
---
# EDU Cloud: Create Related Case for New Individual Application

Automatically create a case when a person submits a new application.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Editions Needed"><caption>Editions Needed</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

 
| User Permissions Needed |   |
| --- | --- |
| To create related cases for new applications: | Education Cloud Full Access |

- **[Before You Begin](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_related_case_for_new_individual_application.htm&release=264.0.0&type=5)**  
    Create a support process and case record type for new applicants.
- **[Update Flow Elements](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_related_case_for_new_individual_application.htm&release=264.0.0&type=5)**  
    Add a case record type to the EDU Cloud: Create Related Case for New Individual Application flow.

## Before You Begin

Create a support process and case record type for new applicants.

See [Before You Begin: Create a Support Process and Case Teams](https://help.salesforce.com/s/articleView?id=sfdo.ec_automate_case_creation_and_assignment.htm&release=264.0.0&type=5 "Use Education Cloud flow templates to automate case creation and resolution, and to assign support staff to students.").

## Update Flow Elements

Add a case record type to the EDU Cloud: Create Related Case for New Individual Application flow.

### Add Case Record Type

1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
2. Open your copy of the EDU Cloud: Create Related Case for New Individual Application flow.
3. Click **Create Case**, and then click **Edit Element**.
4. Click **Add Field** and select **RecordTypleId**.
5. In the Value field, enter the ID of the Case record type that you previously created. See [Find the ID of a record type](https://help.salesforce.com/s/articleview?id=000384487).
6. Click **Done**.