---
schema_version: "1"
id: 0b2c667bb21706a6171b2a41f3fab5810bed0d128f1068e9b13dfc6098ee5575
title: Configure Education Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_configure_education_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_configure_education_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e12bedb26e0a6631b3cd04f8abd73e3b6f636fb691e7392b12dc21890c4f4e7b
description: Update flow elements to create and assign cases in your institution.
products:
  - Education
release: "264"
---
# Configure Education Flows

Update flow elements to create and assign cases in your institution.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Editions Needed"><caption>Editions Needed</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

- **[EDU Cloud: Assign Case Team for Failed Course Offering Participant](https://help.salesforce.com/s/articleView?id=sfdo.ec_assign_case_team_for_failed_course_offering_participant.htm&release=264.0.0&type=5)**  
    Automatically assign an academic support team to a learner if they fail a course.
- **[EDU Cloud: Assign Case Team for Learner Program Major Enrollment](https://help.salesforce.com/s/articleView?id=sfdo.ec_assign_case_team_for_learner_program_major_enrollment.htm&release=264.0.0&type=5)**  
    Automatically assign an academic advisor to learners when they declare a major field of study.
- **[EDU Cloud: Assign Case Team Members for Academic Term GPA](https://help.salesforce.com/s/articleView?id=sfdo.ec_edu_cloud_assign_case_team_members_for_academic_term_gpa.htm&release=264.0.0&type=5)**  
    Automatically assign an academic probation advisor to learners whose GPA drops to a specified level.
- **[EDU Cloud: Assign Case Team to Student Athlete](https://help.salesforce.com/s/articleView?id=sfdo.ec_assign_case_team_to_student_athlete.htm&release=264.0.0&type=5)**  
    Automatically assign an academic support team to student athletes.
- **[EDU Cloud: Assign Case Teams for Veterans and International Students](https://help.salesforce.com/s/articleView?id=sfdo.ec_assign_case_teams_for_veterans_and_international_students.htm&release=264.0.0&type=5)**  
    Automatically assign an academic support team to students who are military veterans or international students.
- **[EDU Cloud: Close Case for Canceled or Denied Application](https://help.salesforce.com/s/articleView?id=sfdo.ec_edu_cloud_close_case_for_canceled_or_denied_application.htm&release=264.0.0&type=5)**  
    Automatically close an open application case when the application is canceled or denied.
- **[EDU Cloud: Close Related Cases for Term](https://help.salesforce.com/s/articleView?id=sfdo.ec_edu_cloud_close_related_cases_for_term.htm&release=264.0.0&type=5)**  
    Automatically close an open application case for a learner when they enroll in an academic term.
- **[EDU Cloud: Create Grade Alert](https://help.salesforce.com/s/articleView?id=sfdo.ec_edu_cloud_create_grade_alert.htm&release=264.0.0&type=5)**  
    Automatically create a record alert when a learner's grade drops below a C, and assign an advisor if the learner has a failing grade.
- **[EDU Cloud: Create Related Case for New Individual Application](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_related_case_for_new_individual_application.htm&release=264.0.0&type=5)**  
    Automatically create a case when a person submits a new application.