---
schema_version: "1"
id: 317721807eec4c72b95e584d294f3695da34684b6af6cc4a94dda11ed02a8644
title: Configure Course Waitlists
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_configure_course_waitlists.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_configure_course_waitlists.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f48b7f2b5581c81189009056b4c9ad3f83dea52219661e47b66d8bf7ea1e1f2b
description: Set student enrollment priority and timing, and add prebuilt flows to manage seat availability and enrollment notifications.
products:
  - Education
release: "264"
---
# Configure Course Waitlists

Set student enrollment priority and timing, and add prebuilt flows to manage seat availability and enrollment notifications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud and Education Cloud Advanced Academic Operations for Experience Cloud add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d154628e71">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d154628e71 ">To configure course waitlists:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d154628e71 ">Education Cloud Full Access</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d154628e71 ">To edit relevant objects:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d154628e71 ">Education Cloud Advanced Academic Operations Admin Access</td>

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1. From Setup, find and select **Set Up Education Cloud**.
2. Click **Set Up Academic Operations**.
3. Click **Configure Course Waitlists**.
4. Add fields to determine a student’s position on a waitlist.
    
    For each field, set its priority for consideration and a sorting order. Waitlist Score is typically the first field for consideration. Define the score based on your academic policies, such as the number of credits already earned to give senior students higher priority. The same student can have different scores on different waitlists. Set the evaluation in a descending order to put the student with the highest score at the top of the waitlist.
    
    To add students to the waitlist first-come, first-served, add the Added to Waitlist field and set the evaluation in an ascending order.
    
    1. In the Set Waitlist Position section, click **Add Field**.
    2. For Waitlist Position Determined By, select a sortable field.
    3. Select a sort order for the values in this field.
    4. For Waitlist Position Field Order, enter a number to specify the field’s priority.
        
        The first field that you add is in position 1 by default.
    5. Click **Add Field**.
    6. Repeat these steps to add more fields.
    7. To reorder, edit, or delete a field, select an action from the **Action** dropdown next to each field.
5. In the Set Enrollment Offer Expiration section, for Hours, enter the number of hours that the student has to accept an enrollment offer.
6. To automate course waitlist management, in the Set Up Waitlist Management Flows section, click **Configure Flows**, and create your own versions of these prebuilt flows.
    - Student Information: Generate Enrollment Offers for Waitlisted Courses
    - Student Information: Send Enrollment Offers to Waitlisted Students
    - Student Information: Expire Enrollment Offers

SEE ALSO:

- [Create a Waitlist for a Course Offering](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_a_course_waitlist.htm&release=264.0.0&type=5 "To create a waitlist for a course offering, assign a waitlist status and set a waitlist capacity.")
- [Manual Course Waitlist Management](https://help.salesforce.com/s/articleView?id=sfdo.ec_manual_course_waitlist_management.htm&release=264.0.0&type=5 "A registrar can manually update the waitlist status of a course offering and add or remove students from a waitlist. Understand how manual actions affect the status of a waitlist and a student's position on it.")