---
schema_version: "1"
id: 0bb988a5de11d681bd6cde007a3a548bcc4a37cd8e2639bb8cb0aff07301823f
title: Collect Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_automate_the_recommendation_process.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_automate_the_recommendation_process.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc398b2f5601bf6d2a03531713868f5364335d6b04accd8eea6d2077b1baa7d9
description: Save time and improve the experience for applicants, recommenders, and admissions staff. Recommender experience simplifies the recommendation process, from sending a survey invitation to populating the individual application task with recommendation details, and enabling recommendation reminders.
products:
  - Education
release: "264"
---
# Collect Recommendations

Save time and improve the experience for applicants, recommenders, and admissions staff. Recommender experience simplifies the recommendation process, from sending a survey invitation to populating the individual application task with recommendation details, and enabling recommendation reminders.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Required Editions"><caption>Required Editions</caption> <colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Education Cloud</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_cloud-264-0-0-production-enus/89403874-2a89-4126-b574-9db175c14f28/images/icon_note.png)

Note To test the recommendation experience, register on your Education Portal as an applicant, start an application, and then request a recommendation. This process creates the contact and recommender records that cause the flows to run.

 
| Flow | What it does |
| --- | --- |
| Admissions: Invite Recommender to Complete Recommendation Survey | Sends an email inviting an applicant's recommender to complete a recommendation survey. |
| Admissions: Link Application Recommender to Survey Subject | Adds a survey subject to the application recommender record. |
| Admissions: Update Application Recommender and Recommendation with Survey Response | Updates the related application recommender status and links the survey response to a new application recommendation record. |
| Update IAT Status According to Recommendation | Updates the individual application task status based on the application recommender status. |

- **[Feedback Management Configuration](https://help.salesforce.com/s/articleView?id=sfdo.ec_get_ready_to_use_recommender_experience_flows.htm&release=264.0.0&type=5)**  
    Recommender experience flows use Salesforce Feedback Management surveys to collect recommendation details and Omnistudio components show them on the Individual Application page.
- **[Recommendation Form Configuration](https://help.salesforce.com/s/articleView?id=sfdo.ec_create_and_send_surveys_to_recommenders.htm&release=264.0.0&type=5)**  
    Use the Salesforce Feedback Management and Education Cloud features to send recommendation surveys to applicants' references.