---
schema_version: "1"
id: a0b34d23cd05896b73c78d2cea1815640b33a18a878604bd9462d1f109c5c9b5
title: Attendance Management Agent for Education Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ec_agent_attendance_management_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ec_agent_attendance_management_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c02a95707433f4788667f222a12b91cbef64169996e25b8b155c2d3e9bb00c6e
description: The Attendance Management Agent resolves unexpected student absences through a natural voice conversation. It captures a parent or guardian's explanation for an absence and updates the student's official attendance record, without manual review.
products:
  - Education
release: "264"
---
# Attendance Management Agent for Education Cloud

The Attendance Management Agent resolves unexpected student absences through a natural voice conversation. It captures a parent or guardian's explanation for an absence and updates the student's official attendance record, without manual review.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
              with Education Cloud, Einstein for Education Cloud add-on, Data 360, Marketing Cloud
              Next with the Salesforce Message Credits - SMS add-on and at least one Salesforce SMS
              Code Lease add-on, an applicable Salesforce Voice add-on, applicable Agentforce add-on
              licenses, and Slack. </p>
            <p style="margin-bottom:0;">For more support on Marketing Cloud Next, Salesforce Voice,
              and Agentforce add-on licenses, contact your Salesforce account
              executive.</p>
          </td>

        </tr>
      </tbody>
    </table>

Use the Attendance Management Agent to resolve unexpected student absences. When a student is marked absent, a flow sends the family an SMS message that prompts the parent or guardian to call a voice agent. A second flow routes the family to a voice conversation with the voice agent. The voice agent captures the parent or guardian's explanation and updates the student's official attendance record. You can set up a separate flow that sends the responsible instructor a Slack message about the student's attendance. Campus teams stay aligned with families.

For example, a student misses two consecutive classes, and both instructors mark the student absent. A notification process texts the parent or guardian and prompts them to connect to the voice agent about the missed classes. The agent captures the reason from the voice call. Because the institution trusts a parent or guardian's call as strong evidence, both entries resolve automatically as excused, without staff review. Attendance then notifies staff and the student's next instructor with the expected arrival time.

The Attendance Management Agent includes one subagent and these actions.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <thead class="slds-text-title_caps ">
        <tr><th class="slds-cell-wrap" scope="col" id="d125075e71">Subagent</th>
        <th class="slds-cell-wrap" scope="col" id="d125075e74">Description</th>
        <th class="slds-cell-wrap" scope="col" id="d125075e77">Agent Action</th>
      </tr></thead>
      <tbody><tr class="">
        <td class="slds-cell-wrap" data-label="Subagent" headers="d125075e71">
          <p>Attendance Feedback and Resolution</p>
        </td>
        <td class="slds-cell-wrap" data-label="Description" headers="d125075e74">
          <p>Retrieves a student's attendance details during a call, then captures the parent or
            guardian's explanation and resolves it into the student's official attendance record.</p>
        </td>
        <td class="slds-cell-wrap" data-label="Agent Action" headers="d125075e77">
          <ul>
            <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_ec_get_attendance_info.htm&amp;language=en_US" target="_blank">Get Attendance Info</a></li>

            <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_ec_resolve_attendance_source_data.htm&amp;language=en_US" target="_blank">Resolve Attendance Source Data</a></li>

          </ul>

        </td>
      </tr>
    </tbody></table>

SEE ALSO

- [Attendance](https://help.salesforce.com/s/articleView?id=sfdo.ec_attendance.htm&release=264.0.0&type=5 "Attendance turns a routine administrative task into a reliable early indicator of student engagement. It gathers signals from instructors, parents, devices, and systems, applies your institutional rules, and produces a single trusted outcome for every student. Staff and advisors act on that outcome and provide student support.")