---
schema_version: "1"
id: 465c0934c349d4ead1bd1d8b5e427e6955c129e03c8b71b5d5eb7e9e2e28ac02
title: Learn About Case Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/cm_learn.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.cm_learn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a9965f97e576fb024f52331f6d7ababa11c4a3da0091ace3208495816ed11b5b
description: Read use cases for Case Management with human services. Review a diagram that shows the relationship between objects. Learn what objects and fields are part of the nonprofit Case Management managed package.
products:
  - Nonprofit
release: "264"
---
# Learn About Case Management

Read use cases for Case Management with human services. Review a diagram that shows the relationship between objects. Learn what objects and fields are part of the nonprofit Case Management managed package.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-case_management-264-0-0-production-enus/4bf5cafc-4c98-4543-b5bf-3b2a6d34e498/images/icon_note.png)

Note Salesforce offers managed package solutions for nonprofits in addition to the integrated platform solution Nonprofit Cloud. This content provides information about a nonprofit managed package. Find the Nonprofit Cloud documentation in [Nonprofit Cloud](https://help.salesforce.com/s/articleview?id=sfdo.nonprofit_cloud.htm). If you're not sure which version your organization uses, check with your Salesforce admin.

- **[Case Management for Human Services](https://help.salesforce.com/s/articleView?id=sfdo.cm_human_services.htm&release=264.0.0&type=5)**  
    Focus on your work and keep your clients' needs front and center by using Case Management for Human Services.
- **[Case Management Entity Relationship Diagram](https://help.salesforce.com/s/articleView?id=sfdo.cm_erd.htm&release=264.0.0&type=5)**  
    Case Management's architecture takes advantage of many standard Salesforce objects—Accounts, Contacts, and Cases—and includes a number of custom objects such as Case Plans, Client Notes, and Assessments.
- **[Case Management Objects and Fields](https://help.salesforce.com/s/articleView?id=sfdo.cm_data_dictionary.htm&release=264.0.0&type=5)**  
    Learn what custom objects and fields are included in Case Management. This is a useful resource for developers and admins to explore and understand the Case Management data schema in depth.