--- schema_version: "1" id: f2f5841f09be283c1bea91837c0aea498e5048e0506fd533798c8a16cb67090c title: Case Management Feature Telemetry collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/cm_feature_telemetry.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.cm_feature_telemetry.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 023c4e0ae2de677ff29279e0bdf7e8c07465f0246849bc2ecc849b0e7be085c6 description: Case Management Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management is used by our customers. products: - Nonprofit release: "264" --- # Case Management Feature Telemetry Case Management Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management is used by our customers. Case Management Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management is used by our customers. We use this information to understand the level of usage and adoption of various Case Management features.**We don't collect personally identifiable information through Case Management Feature Telemetry**. We only collect information about which features an organization has enabled and the number of times those features are used. Three data types can be collected: Boolean (True/False), Integer, and Date. Case Management only collects Boolean and Integer data types. Case Management Feature Telemetry data is collected during the push upgrade process. ## System Performance Metrics - Count of Service Deliveries related to Client Notes in the last 30 days - Count of Client Notes created in the last 30 days - Count of Intake records created in the last 30 days - Count of Case Plans with Action Items with the Status In Progress modified in the last 30 days To give you a better picture of what the data looks like, here's a sample telemetry record: ![Sample Telemetry record showing Details tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-case_management-264-0-0-production-enus/4bf5cafc-4c98-4543-b5bf-3b2a6d34e498/case_management/images/cm_feature-parameter-record.png) For information about your privacy and how feature management works, read: - [Salesforce.Org Privacy Policy](https://www.salesforce.org/legal-information/privacy-policy/) - [Salesforce Feature Management](https://developer.salesforce.com/docs/atlas.en-us.packagingguide.meta/packagingguide/fma_manage_features.htm) - **[Feature Telemetry](https://help.salesforce.com/s/articleView?id=sfdo.cm_feature_telemetry.htm&release=264.0.0&type=5)** Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers. ## Feature Telemetry Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers. We use this information to understand the level of usage and adoption of various Case Management features. **We don't collect personally identifiable information through Case Management Feature Telemetry**. We only collect information about what features an organization has enabled or not. Three data types can be collected: Boolean (True/False), Integer, and Date. Case Management only collects Integer data. Case Management Feature Telemetry data is collected during the push upgrade process. ### System Performance Metrics - Count of Service Deliveries related to Client Notes in the last 30 days - Count of Client Notes created in the last 30 days - Count of Intake records created in the last 30 days - Count of Case Plans with Action Items with the Status In Progress modified in the last 30 days - Count of Active Programs - Count of Active Programs with Active Services - Count of Active Programs with Program Cohorts - Count of Active Programs with Program Engagements created in the last 30 days - Count of Active Programs with Service Deliveries created in the last 30 days - Count of Active Services - Count of Active Services with Service Schedules - Count of Service Deliveries with an Attendance Status, created in the last 30 days - Count of Service Schedules with at least one Service Session in the future - Count of Active Programs with at least one Program Cohort. ### User Permissions - Count of users assigned the PMM: Deliver permission - Count of users assigned the PMM: Manage permission To give you a better picture of what the data looks like, here's a sample telemetry record: ![Sample Telemetry record showing Details tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-case_management-264-0-0-production-enus/4bf5cafc-4c98-4543-b5bf-3b2a6d34e498/resources-product/images/feature-parameter-record.png) For information about your privacy and how feature management works, read: - [Salesforce.org Privacy Policy](https://www.salesforce.org/legal-information/privacy-policy/) - [Salesforce Feature Management](https://developer.salesforce.com/docs/atlas.en-us.packagingguide.meta/packagingguide/fma_manage_features.htm)