---
schema_version: "1"
id: 96423163c93db9c758cdfdf9c04d0da25e30ade8895563ba8878c62779a22fe5
title: Ongoing Administration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/cm_architecture.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.cm_architecture.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fc614b90d1595521ec2e77ba9e0fbd85688a1f4b139f818920b17b8589098a01
description: Learn more about feature telemetry and using Shield Encryption with the nonprofit Case Management managed package.
products:
  - Nonprofit
release: "264"
---
# Ongoing Administration

Learn more about feature telemetry and using Shield Encryption with the nonprofit Case Management managed package.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-case_management-264-0-0-production-enus/4bf5cafc-4c98-4543-b5bf-3b2a6d34e498/images/icon_note.png)

Note Salesforce offers managed package solutions for nonprofits in addition to the integrated platform solution Nonprofit Cloud. This content provides information about a nonprofit managed package. Find the Nonprofit Cloud documentation in [Nonprofit Cloud](https://help.salesforce.com/s/articleview?id=sfdo.nonprofit_cloud.htm). If you're not sure which version your organization uses, check with your Salesforce admin.

- **[Case Management Feature Telemetry](https://help.salesforce.com/s/articleView?id=sfdo.cm_feature_telemetry.htm&release=264.0.0&type=5)**  
    Case Management Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management is used by our customers.
- **[Shield Platform Encryption Compatibility](https://help.salesforce.com/s/articleView?id=sfdo.cm_shield_platform_encryption_compatibility.htm&release=264.0.0&type=5)**  
    Learn about shield platform encryption compatibility.