---
schema_version: "1"
id: 9794d6bc4aa0e08d067a2d4e1c1bbd3822eb0f537b4bb9ea5e93145df598917d
title: Adjust Your Workload Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_workload_history_adjust.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_workload_history_adjust.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 589e267ae79b5fa19e708ff902c129f7299b44b1a221b59d6388fe89b075b0c0
description: Want to clean up your workload to produce a more accurate intelligent forecast? Change, replace, or remove workload data with an adjustment.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Adjust Your Workload Data

Want to clean up your workload to produce a more accurate intelligent forecast? Change, replace, or remove workload data with an adjustment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d130226e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130226e60 ">To view, create, edit, and delete a workload:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130226e60 ">Workforce Engagement Analyst AND Workforce Engagement Planner</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, open **Workloads**.
2. Open a workload from the list view.
3. In the Data Detail View, select the checkbox next to a date, and then click **Adjust**.
4. Select an adjustment type:
    - Apply Percentage – Increase or decrease the value by a percentage.
    - Replace Data – Replace the value with a specific number.
    - Skip Data – Exclude the data point entirely.
5. If you select **Apply Percentage** or **Replace Data**, enter the corresponding value.
6. Optionally, you can enter an adjustment reason.
7. Click **Adjust**
8. Save your changes.
9. To update your workload, click the **Refresh Dashboard** icon. This process can take some time.

After the refresh is complete, the adjustment is reflected in the workload data.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If you adjust workload data after creating an intelligent forecast, the forecast isn't automatically recalculated. To generate forecast results based on the updated workload data, create a new forecast.

Existing forecasts display the updated historical workload records. However, the forecasted data continues to reflect the workload data that was used when the forecast was originally created.