---
schema_version: "1"
id: 042b577b17f09acdc003aa8c6d92a29f022ad7a091b1496e992ebaede466d77f
title: Submit a Service Resource Preference
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_submit_service_resource_preference.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_submit_service_resource_preference.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 490694502af2d29b9f45302e01517fcbb35cc68dd5af4c1d1882a8698ba184aa
description: Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you’d like to work. When planners schedule shifts, the scheduling tools consider your preferences.
products:
  - Service Cloud
release: "264"
---
# Submit a Service Resource Preference

Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you’d like to work. When planners schedule shifts, the scheduling tools consider your preferences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d36097e58">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d36097e58 ">To submit a service resource preference:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d36097e58 ">
            <p>Shift Scheduling Agent</p>
            <p>OR</p>
            <p style="margin-bottom:0;">Workforce Engagement Agent</p>
          </td>

        </tr>
      </tbody>
    </table>

## Create Operating Hours with Time Slots

Create an Operating Hours record with the days and times that you prefer to work.

1. Open **Operating Hours** from the App Launcher.
2. Click **New**.
3. Name your operating hours, and select a time zone.
    
    Shift Scheduling and Workforce Engagement support time zones based on full hours, such as GMT+9:00 but not GMT+9:30.
4. Save your changes.
5. Click **Related**.
6. Under time slots, click **New**.
7. Select the day of week. Each time slot represents a day of the 7-day week.
8. Fill in the rest of the details for that day.
9. Save your changes.
10. Repeat these steps for each day of the week that's included in the operating hours. Use **Clone** to duplicate the same hours for a different day.

## Create a Service Resource Preference

A Service Resource record represents each support rep. You can set one associated service resource preference in your Service Resource record.

1. Open **Service Resources** in the App Launcher.
2. Click the name of your own service resource.
3. Click **Related**.
4. Find the Preferences list, and click **New**.
5. Select the operating hours that you’d like to work. You have the option to create a set of operating hours when you click the dropdown.
6. Choose a start date for your preferred schedule. If you’d like this preference to continue indefinitely, leave the End Date field blank.
7. Save your changes.