---
schema_version: "1"
id: 8e72fef5444fa826a8105435afc280f854c688db25c7f2875866424a6765222a
title: Submit a Service Resource Preference
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_submit_service_resource_pref.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_submit_service_resource_pref.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 031c214d529cf0b06f6879686537c6504c1edda23095414ee940fd552c5038e8
description: Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you'd like to work. When planners schedule shifts, the scheduling tools consider your preferences.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Submit a Service Resource Preference

Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you'd like to work. When planners schedule shifts, the scheduling tools consider your preferences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

**User Permissions Needed**

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <thead class="slds-text-title_caps ">
          <tr><th class="slds-cell-wrap" scope="col" id="d54826e56">To do this</th>
          <th class="slds-cell-wrap" scope="col" id="d54826e59">Permission required</th>
        </tr></thead>
        <tbody><tr class="">
          <td class="slds-cell-wrap" data-label="To do this" headers="d54826e56">To submit a service resource preference:</td>
          <td class="slds-cell-wrap" data-label="Permission required" headers="d54826e59">Shift Scheduling Agent<p>OR</p>
            <p>Workforce Engagement Agent</p>
          </td>
        </tr>
      </tbody></table>

**Create Operating Hours with Time Slots**

Create an Operating Hours record with the days and times that you prefer to work.

1. Open **Operating Hours** from the App Launcher.
2. Click **New**.
3. Name your operating hours, and select a time zone.
    
    Shift Scheduling and Workforce Management support time zones based on full hours, such as GMT+9:00 but not GMT+9:30.
4. Save your changes.
5. Click **Related**.
6. Under time slots, click **New**.
7. Select the day of week. Each time slot represents a day of the 7-day week.
8. Fill in the rest of the details for that day.
9. Save your changes.
10. Repeat these steps for each day of the week that's included in the operating hours.
    
    Use **Clone** to duplicate the same hours for a different day.

**Create a Service Resource Preference**

A Service Resource record represents each support rep. You can set one associated service resource preference in your Service Resource record.

1. Open **Service Resources** in the App Launcher.
2. Click the name of your own service resource.
3. Click **Related**.
4. Find the Preferences list, and click **New**.
5. Select the operating hours that you'd like to work. You have the option to create a set of operating hours when you click the dropdown.
6. Choose a start date for your preferred schedule. If you'd like this preference to continue indefinitely, leave the End Date field blank.
7. Save your changes.