---
schema_version: "1"
id: bb6b4dfb59b959fa68f68ca0759d92926271dd057c6c1070f74c6928888d74fc
title: Service Resource Preferences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_service_resource_preferences.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_service_resource_preferences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5684a7152ad78305ae775595ac4cabf2114b90b38fbd981df6a0e9cff42a16ea
description: Show support reps that you care about their well-being, both in and outside of work. Service Resource Preferences allow support reps to specify daily operating hours that they prefer to work. These preferences are considered when a team lead assigns shifts using the scheduling tools.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Service Resource Preferences

Show support reps that you care about their well-being, both in and outside of work. Service Resource Preferences allow support reps to specify daily operating hours that they prefer to work. These preferences are considered when a team lead assigns shifts using the scheduling tools.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

- Preparing to Use Service Resource Preferences
    
    After you set up service resource preferences, your support reps can specify the days and times that they want to work. When your planners then assign support reps to shifts, the scheduling tools take each support rep's preference into account.
- Submit a Service Resource Preference
    
    Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you'd like to work. When planners schedule shifts, the scheduling tools consider your preferences.

- **[Preparing to Use Service Resource Preferences](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_prepare_service_resource_pref.htm&release=264.0.0&type=5)**  
    After you set up service resource preferences, your support reps can specify the days and times that they want to work. When your planners then assign support reps to shifts, the scheduling tools take each support rep's preference into account.
- **[Submit a Service Resource Preference](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_submit_service_resource_pref.htm&release=264.0.0&type=5)**  
    Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you'd like to work. When planners schedule shifts, the scheduling tools consider your preferences.