---
schema_version: "1"
id: ab6dd71fe415e9b65683cb1a2d46b69d9bc3796550a98a9949e37073494dbe60
title: Create a Scheduling Objective
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_scheduling_objectives.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_scheduling_objectives.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 047c0b3fac1ee9865974156354b6a8d9650624828867adc1414ba44d5771ed81
description: Scheduling objectives apply business goals to the scheduling process. Planners and administrators can set scheduling objectives to optimize scheduling.
products:
  - Service Cloud
release: "264"
---
# Create a Scheduling Objective

Scheduling objectives apply business goals to the scheduling process. Planners and administrators can set scheduling objectives to optimize scheduling.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Workforce Engagement is scheduled for retirement. See [Workforce Engagement Retirement](https://help.salesforce.com/s/articleView?id=000395130&type=1&language=en_US).

Create scheduling objectives that reflect your scheduling goals. When a planner matches support reps to shifts, the scheduling engine gives each objective equal weight.

1. From Setup, in the Quick Find box, enter Scheduling, and then select **Objectives**.
2. Click **New**.
3. Name your scheduling objective and add a description.
4. Select the type of scheduling objective. If the objective type uses fields, enter values in the fields that appear.
    
    We predefine these objective types.
    
    - Maximized Preferences—When service reps [define their preferred operating hours and create a service resource preference](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_submit_service_resource_preference.htm&release=264.0.0&type=5 "Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you’d like to work. When planners schedule shifts, the scheduling tools consider your preferences."), the scheduling tools consider each service rep's preference when identifying candidates for shifts.
    - Balance Shifts— Scheduling balances the number of shifts across service reps within the specified time period.
    - Balance Non-Standard Shifts—Scheduling balances the number of non-standard shifts across service reps within the specified time period.
5. Click **Save**. Or to save and add more objectives, click **Save and New**.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_example.png)

Example Create a scheduling objective of type Balance Shifts. The fields define how many days to consider when balancing shift assignments. For example, if you enter 10 in **Days Before Shift** and 50 in **Days After Shift**, the scheduling tool balances assignments across a 60-day window that spans 10 days before each shift and 50 days after it.