---
schema_version: "1"
id: 5b4b584c45e05b3915ee9463eef2230c2a83ef05a84a9e2b5f1f2d0d993c70ee
title: Create a Scheduling Constraint
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_scheduling_constraint.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_scheduling_constraint.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 656d314617dbb4b2565ada8d91ede4584f329b393e89b8421fa3fae5c0538ae7
description: Scheduling constraints set boundaries for when work happens and how much work is done. Set scheduling constraints on either service resources or service territories. To match support reps to shifts, a scheduling rule looks first for a constraint on the service resource. If there isn’t one, then the rule looks for a scheduling constraint on the service territory.
products:
  - Service Cloud
release: "264"
---
# Create a Scheduling Constraint

Scheduling constraints set boundaries for when work happens and how much work is done. Set scheduling constraints on either service resources or service territories. To match support reps to shifts, a scheduling rule looks first for a constraint on the service resource. If there isn’t one, then the rule looks for a scheduling constraint on the service territory.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Workforce Engagement is scheduled for retirement. See [Workforce Engagement Retirement](https://help.salesforce.com/s/articleView?id=000395130&type=1&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You can create up to 50 scheduling constraints.

Define a scheduling constraint for each service resource, either on the service resource record or on the service territory. If you don’t know what limits to set, it’s OK to set up constraints with empty values.

1. Open **Scheduling Constraints** in the App Launcher.
2. Click **New**.
3. Name your scheduling constraint, and fill in the related details.
4. Save your changes.
5. Open **Service Resources** or **Service Territories** from the App launcher.
6. Click to open an individual service resource or service territory page.
7. Scroll to the Scheduling Constraints field, add your constraint, and save your changes.