---
schema_version: "1"
id: fd78359edd61d4729b0f7a43afd699b328d1c9af6116fca6b5b742b9a86ee92d
title: Workforce Management User Permission Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_permission_sets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_permission_sets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4597c342ccbee49042b27f8aa1a7d9e9210ea5efa8d39598b4856243ef2a7301
description: Assign the Workforce Engagement Analyst, Workforce Engagement Planner, or Workforce Engagement Agent permission sets to users of Workforce Management features.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Workforce Management User Permission Sets

Assign the Workforce Engagement Analyst, Workforce Engagement Planner, or Workforce Engagement Agent permission sets to users of Workforce Management features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

## Workforce Management User Permission Sets

 
| Permission Set Name | What a User Can Do |
| --- | --- |
| Workforce Engagement Analyst | Can create and adjust workload histories, intelligent forecasts, and capacity plans. |
| Workforce Engagement Planner | Can create, adjust, and schedule shifts from capacity plans; create shift segments and Intraday Management views; perform schedule-related tasks like batch assignment or get candidates; create shifts from templates or from a capacity plan; approve time-off requests or time sheets; or view agents’ scheduling preferences. |
| Workforce Engagement Agent | Can request time off, submit time sheets, create service resource preferences, receive email notifications from Intraday Management, and view agent home. |