---
schema_version: "1"
id: 08051065fc14c1c1a629449bbaf4f692af1382ae3e41d0c35c455fe5f4722153
title: Create Operating Hours with Time Slots
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_operating_hours.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_operating_hours.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77ce963e669854704e6ca0e7be7c9f3f4ca93cad6f688d72e09b5fe1b935611d
description: Numbers matter when you run a contact center. Keep track of working hours with operating hours and time slots.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create Operating Hours with Time Slots

Numbers matter when you run a contact center. Keep track of working hours with operating hours and time slots.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

## Create Operating Hours

If operating hours aren’t defined for your call center, create an Operating Hours record for them.

1. Open **Operating Hours** from the App Launcher.
2. Click **New**.
3. Name your operating hours, and select a time zone.
4. Save your changes.

## Add Time Slots to Operating Hours

Operating hours are composed of time slots, which are managed from the Time Slots related list on an Operating Hours record. When you set up time slots, consider these special cases.

- If your location is 24-7, create a time slot that spans from 12:00 AM to 12:00 AM.
- To create a time slot that spans over two days, create two time slots. Set the first day’s end time to 12:00 AM and the second day’s start time to 12:00 AM.

1. Click to open the Operating Hours record.
2. Click **Related**. If you don’t see the Time Slots related list, [add it to the page layout](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_add_related_list.htm&type=5&language=en_US) for Operating Hours.
3. Under Time Slots, click **New**.
4. Select the Day of Week. Each time slot represents a day of the 7-day week.
5. Fill in the rest of the details for that day. Time slots start and end on the quarter hour. For example: 10:00, 10:15, 10:30, and 10:45 are valid times.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note A time slot record includes a type, such as normal or extended. Shift Scheduling and Workforce Engagement don’t use this field.
6. Save your changes.
7. Repeat these steps for each day of the week that's included in the operating hours. To duplicate a time slot to a different day, select **Clone** from that day’s pulldown menu.