---
schema_version: "1"
id: 4857fcb10af282daf4fb7ce2b3e57fc5465709e7ca5f6d2eb7c150ac4e7d2062
title: Non-Standard Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_nonstandard_shifts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_nonstandard_shifts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b1e7c43b43468f1bd0c95b8e985292880235a9c9fb8ce7d77870e54ce7ddb03
description: Non-standard shifts are shifts not sought by contact center reps for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the planner assign shifts in a more equitable and balanced way, which can reduce support rep dissatisfaction and attrition.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Non-Standard Shifts

Non-standard shifts are shifts not sought by contact center reps for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the planner assign shifts in a more equitable and balanced way, which can reduce support rep dissatisfaction and attrition.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

**User Permissions Needed**

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">To create a shift or apply a template:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Shift Scheduling Planner</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Workforce Engagement Planner</p>
            </td>

          </tr>
        </tbody>
      </table>

## Marking Shifts as Non-Standard

Planners can mark shifts and shift templates as non-standard.

- To mark a shift as non-standard, select the **Non-Standard** checkbox when creating or editing a shift.
- To mark a shift template as non-standard, select the **Non-Standard** checkbox when creating or editing a shift template.

## Identifying Non-Standard Shifts

All shifts marked as non-standard are flagged in the various views. For example, in the schedule view, non-standard shifts are flagged with a red pain icon.

In the table view, non-standard shifts are flagged under the **Non-Standard** column, which can be grouped and brought to the top of the view.

## Limiting Non-Standard Shifts

Planners can restrict how many non-standard shifts are assigned to each support rep.

1. Specify the maximum number of non-standard shifts in a scheduling constraint on each service resource or service territory.
2. Create a scheduling rule of the Limit Non-Standard Shifts type.

When assigning a support rep, the scheduling logic looks for support rep that haven't reached their limit for non-standard shifts.