---
schema_version: "1"
id: 940907e9a8fe5e231bccb2083e2cf3cfefe75d6fa2ec07b1cc85f1091c80767a
title: Intraday Management Dashboard Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_intraday_management_dashboard_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_intraday_management_dashboard_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b503089396a10e4c75abb8a3fda2645dea7d2abc57dca98339b3607e80ef5ca
description: Review rep’s shifts, staffing levels, and resource absences for the selected day. The Intraday Management page displays a list of agents, shifts, and resource absences.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Intraday Management Dashboard Overview

Review rep’s shifts, staffing levels, and resource absences for the selected day. The Intraday Management page displays a list of agents, shifts, and resource absences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">Supported Editions for Workforce Engagement Management</a></td></tr></tbody></table>

## Staffing Metrics

The dashboard displays three staffing metrics:

 
| Metric | Description |
| --- | --- |
| Scheduled Staffing | Count of shifts at a specific hour |
| Required Staffing | Pulled from the selected Capacity Plan |
| Net Staffing | Delta between Scheduled Staffing and Required Staffing |

Net Staffing indicates your staffing status for the hour:

- A positive value indicates overstaffing.
- A value of zero indicates that staffing meets the requirement.
- A negative value indicates understaffing.

## Shift Activities

Shift activities provide a breakdown for each shift. The following shift segment types display a default color:

- Break: Scheduled rest time during the rep’s shift.
- Work: Scheduled time for handling customer interactions and work activities.
- Non-work: Scheduled time for activities outside of direct customer work, such as training, meetings, or administrative tasks.

## Time Zone

The dashboard shows each rep’s time zone settings. It updates the rep’s time across shifts, resource absences, and the staffing grid.