---
schema_version: "1"
id: 4f6f80f03daab415b8ac7af50ef57950a2155c0f7c1b7230f062603f6aa5780a
title: Enable Workforce Management and Feature Preferences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1770109884ef62b555b5a356549fbb76fd232d6421b77c7cbc1d14958b04703e
description: To use Workforce Management, turn on the org preference in Setup . The simplified setup experience automatically installs the CRM Analytics app and tab set, and gives you the option to enable historical adherence metrics
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enable Workforce Management and Feature Preferences

To use Workforce Management, turn on the org preference in Setup . The simplified setup experience automatically installs the CRM Analytics app and tab set, and gives you the option to enable historical adherence metrics

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

1. Turn on Workforce Management.
    1. From Setup, in the Quick Find box, enter Workforce Engagement Management, and select **Getting Started**.
    2. Click **Enable**.
    3. The system automatically installs the CRM Analytics app used by workloads and capacity plans and the required tab set for Workforce Management. You can access Workforce Management features from the App Launcher or add them to a custom Lightning Console app.
2. Turn on adherence metrics. Agent adherence data filtering is available by default on the Historical Adherence dashboard.
    1. From Setup, in the Quick Find box, enter Workforce Engagement Management, and select **Getting Started**.
    2. Under Adherence, enable **Show historical adherence metrics**. Planners can view metrics in the Historical Adherence dashboard.
        
        When you turn on this feature, Salesforce accesses your company’s data to display adherence metrics. After you turn on this feature, it takes some time before the dashboard with adherence metrics is ready.