Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management
User Interfaces
Workforce and Quality Management is available in Lightning Experience only.
Editions
Workforce and Quality Management is available in these editions.
- Enterprise
- Performance
- Unlimited
Add-Ons
Workforce and Quality Management is available for an additional cost as an add-on license in Agentforce Service (formerly Service Cloud).
To learn more about add-ons, contact your account executive or go to Your Account.