---
schema_version: "1"
id: 7acd9038ceb789ee019b62632d1be7e244273cd9f54a76ac34ac0f3563e2ad86
title: Create Shift Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_shift_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_shift_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d776f43899990b73a2a6f530244ec2fe29ad80913bbf2f7ff4ba42b32f51f02
description: Create shifts more quickly with templates. Insert a template of pre-populated fields instead of manually completing fields in the shift creation pane.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create Shift Templates

Create shifts more quickly with templates. Insert a template of pre-populated fields instead of manually completing fields in the shift creation pane.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

**User Permissions Needed**

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        <colgroup>
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          <col style="width:50%">
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            <td class="slds-cell-wrap" style="vertical-align:top;">To create a shift and apply a template:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Shift Scheduling Planner</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Workforce Engagement Planner</p>
            </td>

          </tr>
        </tbody>
      </table>

Shift templates serve as building blocks for scheduling and assigning shifts to service resources. After creating shift templates, you can use them to create shifts rapidly. Templates fill in information such as start and end times, the job profile, and status.

Build and curate a library of shift templates, and then use them to create shifts.

1. From the **App Launcher**, select `Shift Templates`.
2. From the Shift Templates page, click **New**.
3. Enter field values.
    
    Each template requires a duration of at least 1 hour. Shift templates must start and end on the quarter hour. For example, 10:00, 10:15, 10:30, and 10:45 are valid times.
4. Specify if the template defines **Non-Standard** shifts.
    
    Non-standard shifts are those shifts that support reps consider inconvenient or less desirable.
5. Click **Save**. Or to save and continue creating shift templates, click **Save and New**.