---
schema_version: "1"
id: ba2128d55f9d744a4e37b8bf0c0cb7ac866c32c51b5b38568e9e9aa6864a0bad
title: Create a Shift Segment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_shift_segment.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_shift_segment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c79f14ff20699ce4496be40f145f6b433abcd503e6d58f2cbc72960ad99d583
description: Each shift segment represents a work activity with a start and end time during a support rep's shift. Assign a shift segment to a support rep to let the support rep know how to spend that time.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create a Shift Segment

Each shift segment represents a work activity with a start and end time during a support rep's shift. Assign a shift segment to a support rep to let the support rep know how to spend that time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

**User Permissions Needed**

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">To view, create, and edit shifts and shift segments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Shift Scheduling Planner</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Workforce Engagement Planner</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **Shifts**.
2. Select **Table View**.
3. Select the shifts that you want to add shift segments to.
4. Click **Add Segments**.
    
    The Add Segments button appears only if planners have the delete, edit, and create permissions for the Shift Segment object in their profile, or if they have the Shift Scheduling Planner or Workforce Engagement Planner permissions.
5. Select a segment type. A segment type with an asterisk represents queues that are mapped to a shift's job profile.
6. Enter the start and end dates and times.
    
    When choosing your times:
    
    - The segment's start and end must occur within the start and end time of its associated shift. For example, you can't add a shift segment that ends at 5 PM to a shift that ends at 3 PM.
    - A segment's allotted minutes must be divisible by 5. For example, 9:00, 9:05, and 9:10 are acceptable shift segment end times. 9:01 isn't an acceptable shift segment end time because it's not divisible by 5.
    - You can't overlap shift segments. For example, if your first segment starts at 9 AM on Monday and ends at 10 AM on Monday, your next shift segment can't start until 10 AM that same Monday. Any segments scheduled before that must end by 9am that Monday. To replace an existing shift segment, delete it before you create the new one.
7. To add multiple shift segments to your selected shifts, click **Add Segment**, and enter the details. Repeat these steps to create as many shift segments as you want.
8. Click **Add**.
9. You can verify that your shift segments were added in the related list of a shift.

- **Update a Shift Segment**
    
    Make real-time updates to shift segments on the Shifts tab. In Workforce Management, you can also update shift segments in the Intraday Management dashboard.

- **[Update a Shift Segment](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_update_shift_segment.htm&release=264.0.0&type=5)**  
    Make real-time updates to shift segments on the Shifts tab. In Workforce Management, you can also update shift segments in the Intraday Management dashboard.