---
schema_version: "1"
id: fdeefdaee90100d3d6c8d12b7790fc6c2642ceb5b1bf47a2a9bf805a647eacc5
title: Create a Scheduling Constraint
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_sched_constraint.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_sched_constraint.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7c37b97935a3f56edf00b40a1678741fdc83dcad5b9fdb9d9fdd608fc3d293d
description: Scheduling constraints set boundaries for when work happens and how much work is done. Set scheduling constraints on either service resources or service territories. To match support reps to shifts, a scheduling rule looks first for a constraint on the service resource. If there isn't one, then the rule looks for a scheduling constraint on the service territory.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create a Scheduling Constraint

Scheduling constraints set boundaries for when work happens and how much work is done. Set scheduling constraints on either service resources or service territories. To match support reps to shifts, a scheduling rule looks first for a constraint on the service resource. If there isn't one, then the rule looks for a scheduling constraint on the service territory.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note You can create up to 50 scheduling constraints.

Define a scheduling constraint for each service resource, either on the service resource record or on the service territory. If you don't know what limits to set, it's OK to set up constraints with empty values.

1. Open **Scheduling Constraints** in the App Launcher.
2. Click **New**.
3. Name your scheduling constraint, and fill in the related details.
4. Save your changes.
5. Open **Service Resources** or **Service Territories** from the App launcher.
6. Click to open an individual service resource or service territory page.
7. Scroll to the Scheduling Constraints field, add your constraint, and save your changes.