---
schema_version: "1"
id: aaa927f484ef1486767a2f61aaba2e3e3f9d92801f5c2a0bfcd1501af60de1a0
title: Build Assessment Questions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_questions_and_forms.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_questions_and_forms.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 250b643fe919b6f0133a5ba0be2629dcde51336e76ece674a9709d6556fdfeda
description: Define the specific criteria that will be used to score reps.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Build Assessment Questions

Define the specific criteria that will be used to score reps.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">Supported Editions for Workforce Engagement Management</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d97027e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97027e60 ">To build assessment questions and forms:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97027e60 ">Quality Manager </td>

          </tr>
        </tbody>
      </table>

Before you begin creating assessment questions and assessment forms, ensure that you have the Quality Manager permission set group assigned. These steps don't require an admin permission.

1. Go to the **OmniScripts** tab and click the **Discovery Framework Assessment**.
2. Select Usage Type as **Quality Management** and **Save**.
3. Or go to the **Assessment Questions** tab, click **New**.
4. Click **New Assessment Questions**, and provide these details:
    
    - Name: A unique name.
    - Data Type: Format of the answer input (for example, Picklist, True/False).
    - Category: Functional grouping (for example, Compliance, Professionalism).
    - Question Text: The evaluation question.
    - Active: Checkbox to make the form/question available for use.
5. Enter Score Options:
    
    - Option: The text label for an answer choice (for example, "Yes", "No").
    - Score: A numeric value.
    - Description: A brief explanation of the score.
6. Save the changes.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note Evaluation forms support only assessment questions that are Active and have the Score data type.

- **[Generate Evaluation Form](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_generate_evaluation_form.htm&release=264.0.0&type=5)**  
    Use OmniStudio to package your active questions into a functional evaluation script.