---
schema_version: "1"
id: 652e83af8c31a8342adf62ee3c521bfc77012226ae8cf0106a93f78498abfd57
title: Create and Assign Skills
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_assign_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_assign_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bed24d70895dcfada9a98a6a58f22f2919854cab5f9fabebdd5bd24833c2ddbd
description: Create and assign skills that represent certifications and areas of expertise. Assign skills to service resources so that the scheduling tools can match the right support reps to shifts that require those skills.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create and Assign Skills

Create and assign skills that represent certifications and areas of expertise. Assign skills to service resources so that the scheduling tools can match the right support reps to shifts that require those skills.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

**User Permissions Needed**

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          <col style="width:50%">
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            <td class="slds-cell-wrap" style="vertical-align:top;">Create and update skills in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Customize Application</td>

          </tr>
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            <td class="slds-cell-wrap" style="vertical-align:top;">Assign skills to service resources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Shift Scheduling Planner</p>
              <p>OR</p>
              <p>Workforce Engagement Planner</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Edit on service resources</p>
            </td>

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1. From Setup, enter `Skills` in the Quick Find box, then select **Skills**.
2. Click **New**.
3. Enter a skill name, like `Electrician Certification`, a developer name, and a description.
4. Skip the Assign Users and Assign Profiles sections, which are specific to Chat.
5. Save your changes.
6. Assign the skill to a service resource.
    1. Open a service resource record and go to the Skills related list.
    2. Select a skill.
        
        Skip entering a skill level. Shift Scheduling or Workforce Management don't consider skill levels.
    3. Enter a start date and, if needed, an end date. For example, if a worker must be recertified in a particular skill every six months, enter an end date that's six months later than the start date.
    4. Save your changes.