---
schema_version: "1"
id: b99c66392fdc554e421be4ce3f271296c2cc371a3733ff367fe1d4da6481e481
title: Configure Interface Layouts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_configure_interface_layout.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_configure_interface_layout.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 96ac5e4e14d34b0bb152502ce9389669803d1fa009f9d6edb7b71094af325100
description: Add the Quality Management component to the interaction pages to help evaluators access forms.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure Interface Layouts

Add the Quality Management component to the interaction pages to help evaluators access forms.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">Supported Editions for Workforce Engagement Management</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d54485e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d54485e60 ">To edit record pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d54485e60 ">Quality Manager</td>

          </tr>
        </tbody>
      </table>

1. From the **App Launcher**, go to **Voice Calls**, **Messaging Sessions**, or **Cases**.
2. Go to a **Voice Call**, **Messaging Session**, or **Case** record.
3. Click **Setup**, and then select **Edit Page**.
4. Find the **Quality Management** LWC component in the sidebar.
5. Drag the component onto the record page layout.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note Add the Quality Management component to a medium or large area on the page template.
6. To use quality management on a console app such as Service or Sales, assign the edited Voice Call, Messaging Session, or Cases page as the app default for your console app. See the Knowledge Article [Assigning custom Lightning Record Pages to standard Lightning console applications](https://help.salesforce.com/s/articleView?id=000380233&type=1&language=en_US) for more information.
    1. From Lighting App Builder, click **Activation…**.
    2. On the App Default tab, click **Assign as App Default**, and then select the console app and form factor.
7. Save and activate the page.