---
schema_version: "1"
id: dafbc52dc71bd56cd33c419c422680cf138efc09418074a538c641947f5dedf7
title: Preparing for Agent Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_configure_agent_engagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_configure_agent_engagement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05c3096e169bd5967ee2cdabc96055a0d53da4a501f31bf028ef061ad5ec2cd1
description: Before you use agent engagement, ensure that the feature is fully configured.
release: "264"
---
# Preparing for Agent Engagement

Before you use agent engagement, ensure that the feature is fully configured.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>