---
schema_version: "1"
id: 32757a48e6e62fce4aad5d7e0ef2b9986ce52a24cdcf191fde559101701aecc1
title: Assign Learning to Agents with Agent Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_assign_learning.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_assign_learning.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d51274f1524d54b50f03bd7e6b152f7f2bc2fa4ad1d696a39b7683e3e3f60ad2
description: No one wants to feel like just a number. Balancing your business’ productivity needs with your agents’ career growth goals creates a support environment where full-time agents want to stick around. Agent engagement lets agents earn skills by taking enablement site (myTrailhead) modules.
release: "264"
---
# Assign Learning to Agents with Agent Engagement

No one wants to feel like just a number. Balancing your business’ productivity needs with your agents’ career growth goals creates a support environment where full-time agents want to stick around. Agent engagement lets agents earn skills by taking enablement site (myTrailhead) modules.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d99223e54">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d99223e54 ">To assign agent engagement learnings to agents:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d99223e54 ">Workforce Engagement Planner</td>

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While an agent is actively taking a learning module, their capacity is reduced by 1. The agent can focus on the learning module with fewer distractions. To assign learning modules to your agents:

1. Open **Omni Supervisor** in the App Launcher.
2. In the All Agents list, select the agents to whom you’d like to assign learning.
3. Click **Assign Learning**.
4. Search for the name of the enablement site module you want to assign, and select it.
5. Click **Assign Learning**.

#### See Also

- [Preparing for Agent Engagement](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_configure_agent_engagement.htm&release=264.0.0&type=5 "Before you use agent engagement, ensure that the feature is fully configured.")