As a team lead, it's important to stay on top of everyone's schedules. Approve time-off requests by support rep or by object type.
Required Editions
User Permissions Needed
| To do this |
Permission required |
| To approve absences: |
Shift Scheduling Planner OR
Workforce Engagement Planner
|
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Open Service Resources from the App Launcher.
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Click the name of a service resource.
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Click Related.
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Click a time sheet from the Time Sheets list or an absence from the Absences list.
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Click to edit the Status field.
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Change the status to Submitted.
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Save your changes.