---
schema_version: "1"
id: 87cfbd5cd02e78e890ca75946a1295fc39df9da631d60b6d03f46dce7fe4bdc2
title: Viewing and Managing Approval Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_approval_requests.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_approval_requests.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 766a937249fe5918b951fe1be8c5757d95fd8b6fa332761b665048ac4628a99d
description: If your admin has set up an approval process for shift assignments, planners can review pending approvals directly from the Schedule Manager.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Viewing and Managing Approval Requests

If your admin has set up an approval process for shift assignments, planners can review pending approvals directly from the Schedule Manager.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

Click **View Approval Requests** at the top of the Schedule Manager page to open the approval queue in a new tab. From there, planners can approve, reject, or reassign shifts.

Click the **gear icon** (Open settings) in the top-right corner of the Schedule Manager to open the **Adjust View** panel.

 
| Setting | Description |
| --- | --- |
| Show Territory Time Zone | When enabled, shift times are displayed in the service territory's local time zone. When disabled, shifts display in the logged-in user's time zone. |
| Capacity Plan | Link a Capacity Plan to the view to populate the Required Staffing row with forecasted staffing targets. Select a plan from the dropdown, or leave as **No Plan** to hide required staffing data. |

## Relationship to Shifts App

All shifts created or modified in Schedule Manager are the same Shift records accessible from the **Shifts** app in the App Launcher. Planners who use the Shifts table view, mass shift update, or batch assignment tools continue to work with the same data. The Schedule Manager is an additional visual entry point to the same shifts, not a separate system.

Existing customers using the Shift Manager scheduler view (available in the Shifts app by switching to schedule view) can access the same scheduling capabilities through the Schedule Manager UI with the added benefit of staffing metrics, Day View, and Job Profile grouping.