---
schema_version: "1"
id: 7b24416d85ba65f49a137a433d9f698e27f5f67bcb0c802c69b2eaa199b317e8
title: Adjust Your Intelligent Forecast Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_adjust_intelligent_forecast.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_adjust_intelligent_forecast.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 095f8ac23541b54239e1709184149c99c520aed6f9a62165b84e9829644015f0
description: Need to account for a future promotion or upcoming event that could increase workload? You can add adjustments to your forecast to reflect changes that aren’t captured in your historical data. You can also use adjustments to remove certain data from your forecast.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Adjust Your Intelligent Forecast Data

Need to account for a future promotion or upcoming event that could increase workload? You can add adjustments to your forecast to reflect changes that aren’t captured in your historical data. You can also use adjustments to remove certain data from your forecast.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Adjustments modify only the forecast data, not the underlying workload. To update the workload data, see Adjust Your Workload Data.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d42369e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42369e63 ">To view, create, edit, and delete intelligent forecasts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42369e63 ">
              <p>Workforce Engagement Analyst
              </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Workforce Engagement Planner</p>
            </td>

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1. Open **Intelligent Forecasts** in the App Launcher.
2. Open a forecast from the list view.
3. In the Data Detail View, select the checkbox next to a date, and then click **Adjust**.
4. Select an adjustment type:
    - Apply Percentage—Increase or decrease the forecasted value by a percentage.
    - Replace Data—Replace the forecasted value with a specific number.
    - Skip Data—Exclude the data point entirely.
5. If you select **Apply Percentage** or **Replace Data**, enter the corresponding value.
6. Optionally, you can enter an adjustment reason.
7. Click **Adjust**.
8. To update your forecast, click the **Refresh Dashboard** icon. This process can take some time. After the refresh is complete, the adjustment is reflected in the forecast data.