---
schema_version: "1"
id: d80424b0b20adb2c3a9e4911ef53e41e776825d7dd46fc37a3e3064160788de8
title: Scheduling Agents for Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_about_shift_scheduling_tools.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_about_shift_scheduling_tools.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 14676cc25fd2b24eaa987220aef9cd832387964669651c77f8f72293814984c4
description: Match agents to shifts with ease. Create shifts from templates or a capacity plan. Then set up scheduling rules, constraints, and objectives so that your planners can use the scheduling tools—get candidates, batch assign, and mass shift update—to assign agents to shifts.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Scheduling Agents for Shifts

Match agents to shifts with ease. Create shifts from templates or a capacity plan. Then set up scheduling rules, constraints, and objectives so that your planners can use the scheduling tools—get candidates, batch assign, and mass shift update—to assign agents to shifts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>