---
schema_version: "1"
id: f2136bb7f51d9a235d179ea9e55c13e2d9a984677919e62848554e4b481dbb32
title: Manage Automatic Generation and Saving of Voice Call Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_voice_auto_generate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_voice_auto_generate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 979d836e7ca3974d5394297c55ab6d6e53eb640eb07d9303bca18ff8f5947a37
description: Work Summaries for Voice Calls generates summaries automatically as soon as the call ends. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Automatic Generation and Saving of Voice Call Summaries

Work Summaries for Voice Calls generates summaries automatically as soon as the call ends. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d54054e55">User Permissions
              Needed</th>
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          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d54054e55 ">To store voice call summaries in Salesforce object fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d54054e55 ">Edit (on Salesforce object) OR Modify All Data</td>

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1. From Setup, in the Quick Find box, enter Einstein Work Summaries, and then select **Einstein Work Summaries**.
2. Go to the Voice Calls tab.
3. To control whether a summary is created as soon as the call ends, turn Automatically Generate Summaries on or off. This setting is on by default.
    
    - When it's on, summaries are generated as soon as the call ends, and they appear on the console for service reps to review and save.
    - When it's off, service reps generate summaries manually with **Get Einstein Recommendations**.
4. To control whether summaries are saved without service rep review, turn Automatically Save Summaries on or off. This setting is off by default.
    
    - When it's off, summaries appear on the console, where service reps review and save them.
    - When it's on, summaries are saved automatically, without manual review or saving.