---
schema_version: "1"
id: 7f01f4555831c4a775e8762ef647cf16176442a5e538f88b184b06d239511dac
title: Activate Work Summaries for Voice Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_voice_activate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_voice_activate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d4c761be410a3156c61ffca767eda126e9ef7f228d7c8e15072155fa4a023a52
description: To enable service reps to generate and store voice call summaries, activate work summaries for voice calls.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Activate Work Summaries for Voice Calls

To enable service reps to generate and store voice call summaries, activate work summaries for voice calls.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d37886e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d37886e55 ">To store voice call summaries in the Salesforce object fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d37886e55 ">Edit (on Salesforce object) OR Modify All Data</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note These are the voice call types supported by Work Summaries for Voice Calls: INTERNAL, INBOUND, OUTBOUND, COACH, BRIDGE, TRANSFER, CALLBACK, INTERNALCALL, and CONSULT.

1. From Setup, in the Quick Find box, enter Einstein Work Summaries, then select **Einstein Work Summaries**.
2. Click the Voice Calls tab.
3. To enable Work Summaries for voice calls, turn on Work Summaries for Voice Calls.