---
schema_version: "1"
id: 673a299ace5386b388f81a687bb92fdf04b52055ac6659672368c8b224620473
title: Add the Wrap Up Component to the Messaging Session Record Page
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_messaging_wrapup_add.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_wrapup_add.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5c30d7b6190a57e39d10717417bf7afedd85dafc46ea6c6dda0a70b51215400f
description: To let service reps generate and view the messaging session summaries, add the Wrap-Up component to the Messaging Session record page in the console.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Add the Wrap Up Component to the Messaging Session Record Page

To let service reps generate and view the messaging session summaries, add the Wrap-Up component to the Messaging Session record page in the console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33242e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33242e55 ">To customize action layouts and page layouts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33242e55 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. Open the Lightning App Builder.
2. Next to the messaging session record page, click **Edit**.
3. To add the Wrap-Up component, drag Einstein Field Recommendations component on to the record page.
    
    ![The Wrap-Up component is on the Messaging Session record page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/work_summaries_wrapup_component_add.png)
4. In the Recommendation Type field, select **Wrap-Up**.
5. In the Update Action field, select the update action that you created to store the summaries.
6. Click **Save** | **Activation**, and close the Org Defaults pop-up window.

#### See Also

- [Create a Quick Action to Store the Generated Messaging Session Summaries](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_quick_action.htm&release=264.0.0&type=5 "Create a quick action that stores the generated enhanced messaging session summaries in the fields of a Salesforce object. For example, the action stores messaging session summaries in Case object fields.")