---
schema_version: "1"
id: fce96c665df5643e993097c6cd4af2d528b9de8ef8c45c0e57475f58d874831e
title: Show Work Summaries for Enhanced Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_messaging_show.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_show.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba4ebbcbc5ad7d3d62827f7de58e7cae785a32eb63750aa2184882c46ca1c4f3
description: To have Einstein predict and fill the conversation summaries at the end of a messaging session, create a quick action that stores the generated summary. Then, add the Wrap Up component where the service reps work, map the generated outputs to Salesforce object fields, and activate work summaries for messaging sessions. By default, summaries are generated automatically when a conversation ends, and service reps review and save it. To save summaries automatically without service rep review, turn on automatic saving.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Show Work Summaries for Enhanced Messaging

To have Einstein predict and fill the conversation summaries at the end of a messaging session, create a quick action that stores the generated summary. Then, add the Wrap Up component where the service reps work, map the generated outputs to Salesforce object fields, and activate work summaries for messaging sessions. By default, summaries are generated automatically when a conversation ends, and service reps review and save it. To save summaries automatically without service rep review, turn on automatic saving.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Work Summaries for Enhanced Messaging is available in Arabic, Amharic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Portuguese (European), Romanian, Russian, Spanish (Mexico), Spanish (Spain), Swedish, Thai, and Turkish.

1. **[Create a Quick Action to Store the Generated Messaging Session Summaries](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_quick_action.htm&release=264.0.0&type=5)**  
    Create a quick action that stores the generated enhanced messaging session summaries in the fields of a Salesforce object. For example, the action stores messaging session summaries in Case object fields.
2. **[Add the Wrap Up Component to the Messaging Session Record Page](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_wrapup_add.htm&release=264.0.0&type=5)**  
    To let service reps generate and view the messaging session summaries, add the Wrap-Up component to the Messaging Session record page in the console.
3. **[Map Outputs to Messaging Session Summary Fields](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_map_output.htm&release=264.0.0&type=5)**  
    To store the generated Summary, Issue, and Resolution outputs, map these outputs to fields of the MessagingSession object or one of its related objects. You must map these fields before you can activate work summaries for the service channel.
4. **[Activate Work Summaries for Enhanced Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_activate.htm&release=264.0.0&type=5)**  
    To enable service reps to generate and store messaging session summaries, activate work summaries for messaging sessions.
5. **[Manage Automatic Generation and Saving of Messaging Session Summaries](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_auto_generate.htm&release=264.0.0&type=5)**  
    Work Summaries for Enhanced Messaging generates a summary automatically as soon as the service rep or customer ends a conversation. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.
6. **[Customize the Work Summaries for Enhanced Messaging Prompt Template](https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_prompt_template.htm&release=264.0.0&type=5)**  
    Add custom instructions to the prompt without building a template from scratch by creating a version of the standard Work Summaries prompt templates. Customize the Summarize Messaging Session prompt template in Prompt Builder to specify what information Einstein includes and how to format that information or adjust the voice and tone so that responses fit your business needs.