---
schema_version: "1"
id: d588d4f779a74ffec70bfa90196d18004c445c7b9748af455b5b56a793f8709b
title: Map Outputs to Messaging Session Summary Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_messaging_map_output.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_map_output.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eeb18129dff53830bed2fc3d4aac822bd57e78b40c8be6a2c01c403c1aef572d
description: To store the generated Summary, Issue, and Resolution outputs, map these outputs to fields of the MessagingSession object or one of its related objects. You must map these fields before you can activate work summaries for the service channel.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Map Outputs to Messaging Session Summary Fields

To store the generated Summary, Issue, and Resolution outputs, map these outputs to fields of the MessagingSession object or one of its related objects. You must map these fields before you can activate work summaries for the service channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12695e55">User Permissions
              Needed</th>
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        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12695e55 ">To store messaging session summaries in Salesforce object fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12695e55 ">Edit on Salesforce object OR Modify All Data</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Einstein Work Summaries, then select **Einstein Work Summaries**.
2. Click the Enhanced Messaging tab.
3. In the Map Outputs to Salesforce Object Fields section, click **Edit**.
4. For the Summary, Issue, and Resolution outputs, select the Salesforce object field where you want to map each output.
    
    Only fields with the Text Area and Text Area (Long) data types appear in the picklist.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_tip.png)
    
    Tip To map a field, you must have field-level security access on the field. If you don’t have access and try to map the field, an error appears.
5. Click **Save**.
    
    We don't recommend changing the field mappings after you set them up. If a field mapping is updated, new summaries are stored in the new field you specify, while the content from the previous field isn't shown on the summaries page.
    
    To restore mapping for a custom field that you deleted and then undeleted, map the field to the output again.
    
    ![The Issue, Resolution, and Summary fields are added to the Case layout.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/work_summaries_map_fields.png)

#### See Also

- [Field-Level Security](https://help.salesforce.com/s/articleView?id=platform.users_profiles_field_perms.htm&type=5&language=en_US)