---
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id: d5184f2f335f1e0aeb7d9f6791961e3f7c34eafd0e864059492c2a3166c164dd
title: Manage Automatic Generation and Saving of Messaging Session Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_messaging_auto_generate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_messaging_auto_generate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2b3f9fcb6dd78b083ff7c3d5a35ed706d95576003721817997da230d4452fde2
description: Work Summaries for Enhanced Messaging generates a summary automatically as soon as the service rep or customer ends a conversation. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Automatic Generation and Saving of Messaging Session Summaries

Work Summaries for Enhanced Messaging generates a summary automatically as soon as the service rep or customer ends a conversation. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d42704e55">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42704e55 ">To store messaging session summaries in Salesforce object fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42704e55 ">Edit (on Salesforce object) OR Modify All Data</td>

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1. From Setup, in the Quick Find box, enter Einstein Work Summaries, and then select **Einstein Work Summaries**.
2. Go to the Enhanced Messaging tab.
3. To control whether a summary is created as soon as the service rep or customer ends a conversation, turn Automatically Generate Summaries on or off. This setting is on by default.
    
    - When it's on, summaries are generated as soon as the conversation ends, and they appear on the console for service reps to review and save.
    - When it's off, service reps generate summaries manually with **Get Einstein Recommendations**.
4. To control whether summaries are saved without service rep review, turn Automatically Save Summaries on or off. This setting is off by default.
    
    - When it's off, summaries appear on the console, where service reps review and save them.
    - When it's on, summaries are saved automatically, without manual review or saving.