---
schema_version: "1"
id: dff0aea567c3f0dbc87de1af05621cb1b44a5a732a5793581bb9cf12c19360ea
title: Show Work Summaries for Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_email_show.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_email_show.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ba3e0a5e38cbdc32ba197222a3c0322d90a67aec8f83a8573478c96dc35ce50
description: Have Einstein predict and fill the conversation summaries for case-associated emails, add the Email Summaries component where service reps work, map the generated outputs to Salesforce object fields, and activate work summaries for emails.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Show Work Summaries for Email

Have Einstein predict and fill the conversation summaries for case-associated emails, add the Email Summaries component where service reps work, map the generated outputs to Salesforce object fields, and activate work summaries for emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d93188e55">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d93188e55 ">To create or edit an Email Summaries prompt template:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d93188e55 ">
            <p>Prompt Template Manager permission set</p>
            <ul>
              <li>
                <p>Manage Prompt Templates</p>
              </li>

              <li>
                <p>Execute Prompt Templates</p>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d93188e55 ">To use and access Work Summaries:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d93188e55 ">Work Summaries User AND Execute Prompt Templates</td>

        </tr>
      </tbody>
    </table>

Work Summaries for Email is available in [Salesforce's fully supported languages](https://help.salesforce.com/s/articleView?id=xcloud.faq_getstart_what_languages_does.htm&&language=en_US). Email work summaries first attempts to detect the language of an email. If it can’t detect the language of an email, work summaries defaults to displaying the summary in the Service rep’s language. If the Service rep’s language is not a supported language, it displays the summary in English (US). To use this feature, you need Email-to-Case, Einstein Generative AI and Work Summaries enabled.

Work Summaries for Email uses the GPT-4o model. You can view the input limits for each model [here](https://developer.salesforce.com/docs/einstein/genai/guide/supported-models.html#context-window).

Work Summaries for Email has a token limit of 65,000 tokens per generated response. Emails and conversations larger than the limit can't be summarized: if an email is very large, Salesforce may truncate the input and remove quoted content to maintain the quality of the summaries. In rare cases, this might mean some content is excluded from the summary.

1. **[Add the Einstein Email Summaries Component to a Record Page](https://help.salesforce.com/s/articleView?id=service.work_summaries_email_component.htm&release=264.0.0&type=5)**  
    To let service reps generate and view the email summaries, add the Einstein Email Summaries component to the record page in the console.
2. **[Map Responses to Email Summary Fields](https://help.salesforce.com/s/articleView?id=service.work_summaries_map_email_outputs.htm&release=264.0.0&type=5)**  
    To store Einstein’s responses, map them to fields on the EmailMessage and Case objects.
3. **[Activate Work Summaries for Email](https://help.salesforce.com/s/articleView?id=service.work_summaries_email_activate.htm&release=264.0.0&type=5)**  
    Turn on Work Summaries for Email in your org to access these time-saving summaries.
4. **[Customize Einstein Email Summaries Prompts](https://help.salesforce.com/s/articleView?id=service.work_summaries_edit_prompt.htm&release=264.0.0&type=5)**  
    Work Summaries for Email works out of the box, but you can customize its prompt based on your business needs.