---
schema_version: "1"
id: 8d6a8e3eb8ae2951cbde4e35164e41480edb18913561787a9f6f08936c96fc40
title: Customize Einstein Email Summaries Prompts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/work_summaries_edit_prompt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.work_summaries_edit_prompt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0d38efb891e797a0e9dce86b4407bb8ad3a09262c3b082bb00611bc056df101d
description: Work Summaries for Email works out of the box, but you can customize its prompt based on your business needs.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Customize Einstein Email Summaries Prompts

Work Summaries for Email works out of the box, but you can customize its prompt based on your business needs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d50522e55">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50522e55 ">To use and access Work Summaries:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50522e55 ">
              <p style="margin-bottom:0;">Work Summaries User AND Execute Prompt Templates</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50522e55 ">To create or edit an Email Summaries prompt template:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50522e55 ">
              <p>Prompt Template Manager permission set</p>
              <ul>
                <li>
                  <p>Manage Prompt Templates</p>
                </li>

                <li>
                  <p>Execute Prompt Templates</p>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

To use this feature, you need Email-to-Case, Einstein Generative AI and Work Summaries enabled.

1. In Setup, use the Quick Find box to open the Prompt Templates page. Open the Service Email Summary template.
2. In Prompt Builder, click **Save as a New Template**.
3. In the Prompt Template Workspace, rewrite the first sentence to suit your preferences. You can also specify the number and length of sentences you want for single emails and for email chains. For example, you can specify that you want 5 concise sentences.
    
    Do not alter the portions of the text in the red box below: **Summarize <SINGLE\_EMAIL\_SUMMARY>**, **Summarize <EMAIL\_CHAIN\_SUMMARY>**, or **EMAIL\_CHAIN: Input\_emails\_data**.
    
    ![The Prompt Template Workspace highlighting the portions of the prompt to leave unaltered.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/work_summaries/edit_email_prompt.png)
    
    If you have multiple active Service Email Summary templates, Einstein uses the one that was modified most recently. To use the original prompt, deactivate or delete the other templates.