---
schema_version: "1"
id: 638a1fb53c21b3ebdb5cf306533e2dc1e495364399d0a65b2f9dc634a9df227e
title: WhatsApp Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/whatsapp_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.whatsapp_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c9003b18b85de276c3e029fb43210797a00bb2fc80b710193510fb88b50669b
description: WhatsApp Flows are interactive, structured experiences that live natively inside a WhatsApp conversation, acting as guided forms or multi-step wizards. They enable businesses to guide customers through rich, structured business interactions—such as booking an appointment, requesting feedback, or collecting personalized information—all without the customer ever having to leave the WhatsApp chat. You can define, configure, and customize the fields in these forms, and the responses are automatically logged in Salesforce records.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# WhatsApp Flows

WhatsApp Flows are interactive, structured experiences that live natively inside a WhatsApp conversation, acting as guided forms or multi-step wizards. They enable businesses to guide customers through rich, structured business interactions—such as booking an appointment, requesting feedback, or collecting personalized information—all without the customer ever having to leave the WhatsApp chat. You can define, configure, and customize the fields in these forms, and the responses are automatically logged in Salesforce records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
            Enhanced LINE, and Bring Your Own Channel</td>

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- **[Static WhatsApp Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_static_flows.htm&release=264.0.0&type=5)**  
    Static WhatsApp Flows enable you to build a structured interaction where all customers receive the same message and navigate through the Flow using a fixed, predefined pathway. A customer might select from a pre-written dropdown menu, but a customer can’t enter text in an input field. You can create a static Flow using either a global action-based or an Apex form-based form messaging component.
- **[Dynamic WhatsApp Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_dynamic_flows.htm&release=264.0.0&type=5)**  
    Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly personalized conversational experiences that adapt to users and input data in real time. Leverage these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks, such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided selling.
- **[Comparing Static and Dynamic Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_compare_static_and_dynamic_flows.htm&release=264.0.0&type=5)**  
    With global-action-based or Apex-based forms, you can create a static Flow. With an Apex-based form, you can create a static or dynamic Flow. This table compares static and dynamic Flows.
- **[Create a Static WhatsApp Flow](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_create_static_flow.htm&release=264.0.0&type=5)**  
    To create a static flow, use a form messaging component based on either a global action or Apex class.
- **[Create a Dynamic WhatsApp Flow](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_create_dynamic_flows.htm&release=264.0.0&type=5)**  
    To create a dynamic WhatsApp Flow, create an Apex-based form messaging component and then add a Flow format to it.

#### See Also

- [_Meta Help:_ WhatsApp Flows](https://developers.facebook.com/docs/whatsapp/flows)