--- schema_version: "1" id: 54cad205470db96ac20729246e5ea409b28f1688ec103b891cc5c0f8170cd222 title: Workforce Scheduling for Agentforce Public Sector collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_workforce_scheduling_overview.md canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_workforce_scheduling_overview.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d199aac48d8f26cb309fc1e22b718479154cf845a65101c98fa17dd7f9d4212c description: Unify on-site and field appointment scheduling across public sector use cases. Schedule these appointments directly in the context of public sector records. products: - Public Sector - Service Cloud release: "264" --- # Workforce Scheduling for Agentforce Public Sector Unify on-site and field appointment scheduling across public sector use cases. Schedule these appointments directly in the context of public sector records. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-workforce_scheduling-264-0-0-production-enus/1eb114f2-bdf8-40c9-98ed-accb880f7906/images/icon_note.png) Note Workforce Scheduling is bundled as an add-on license for Public Sector. For more information, contact your Salesforce account executive. Public sector agencies deliver vital community services through a mix of office consultations and field inspections. Caseworkers, inspectors, and dispatchers can coordinate appointments and field visits using the same constituent records they already work with, eliminating the need for siloed data and third-party tools. - **[Get Started with Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_get_started.htm&release=264.0.0&type=5)** Learn the core concepts, data model, roles, editions, and limits that define your Workforce Scheduling implementation. - **[Set Up Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_set_up_workforce_scheduling.htm&release=264.0.0&type=5)** Turn on Workforce Scheduling, configure how it schedules work, and build the business data that scheduling depends on. - **[Manage Appointments](https://help.salesforce.com/s/articleView?id=service.wfs_schedule_manage_appointments.htm&release=264.0.0&type=5)** Schedule, reschedule, unschedule, and manage on-site and field service appointments through the unified scheduling flow. - **[Manage Workforce Scheduling Visits](https://help.salesforce.com/s/articleView?id=service.wfs_schedule_manage_visits.htm&release=264.0.0&type=5)** A Visit represents field work performed for a customer or constituent at their location or another external site. Create and manage Visits to schedule industry-specific field work, for example, child welfare wellness checks, housing inspections, and benefits eligibility verifications. - **[Manage Workforce Scheduling Interactions](https://help.salesforce.com/s/articleView?id=service.wfs_schedule_manage_interactions.htm&release=264.0.0&type=5)** An Interaction represents on-site work performed for a customer or constituent at one of your branches. Create and manage Interactions to schedule industry-specific on-site work, for example, consultations, audits, or board meetings. - **[Optimize Your Schedule in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_optimize.htm&release=264.0.0&type=5)** Schedule optimization creates the best possible plan for your service resources by balancing service-level agreements according to your organization’s business needs, for example, travel time, overtime, and cost. Workforce Scheduling runs optimization across your entire schedule, on the current day of service, or for a single resource. Optimization is relevant to field work only. - **[Manage Shifts](https://help.salesforce.com/s/articleView?id=service.wfs_manage_shifts.htm&release=264.0.0&type=5)** Create and manage shifts that drive resource availability for on-site and field work. - **[Customize Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_customize_workforce_scheduling.htm&release=264.0.0&type=5)** Customize scheduling flows, object labels, context definitions, and confirmation email templates. - **[Mobile Overview and Prerequisites for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_overview.htm&release=264.0.0&type=5)** Engineered for the modern mobile workforce, the Field Service mobile app for iOS delivers an all-in-one, offline-first experience. - **[Set Up the Field Service Mobile App Basics for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_app_basics.htm&release=264.0.0&type=5)** Assign the licenses and permissions that mobile workers and contractors need to log in and get scheduled. - **[Learn About Schedule Tab Details for Visits and Interactions in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_config_schedule_list_overview.htm&release=264.0.0&type=5)** Review information about the Schedule tab and compact layout before you set it up. This layout option lets your mobile workers see visit and interaction fields on the Schedule tab. Workers can scan a mixed day of field visits and on-site appointments and see who they’re meeting, where, and what kind of work before they open a record. - **[Work with Performance Priming in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_work_with_performance_priming.htm&release=264.0.0&type=5)** Equip your workforce with the Field Service mobile app's offline capability so that they can complete tasks regardless of network availability. - **[Set Up Performance Priming in the Field Service Mobile App for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_set_up_performance_priming.htm&release=264.0.0&type=5)** Make visits and associated records available to mobile workers while offline, so technicians can complete and update work at remote sites without a connection. - **[Offline Priming FAQ for the Field Service Mobile App in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_mobile_offline_priming_faq.htm&release=264.0.0&type=5)** Find answers to common questions about offline priming for the Field Service mobile app.