---
schema_version: "1"
id: 2d7824d6fae594fb6e534554cfef7bf2a5557c127bf42779864d84e824ec8119
title: "Workforce Scheduling Rule Type: Excluded Resources"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_work_rules_excluded_resources.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_work_rules_excluded_resources.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ff0f55bf6650c48a761a0f403a4c32118f2bdd15a5c76bfaef49f57a5c101ab7
description: Excluded Resources is a Workforce Scheduling work rule type that prevents service resources, listed as an Excluded service resource preference on a work order or work order line item, from being assigned to the corresponding appointment when the scheduling policy in use includes this work rule. Excluded Resources work rules are applicable to field and on-site scheduling.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Workforce Scheduling Rule Type: Excluded Resources

Excluded Resources is a Workforce Scheduling work rule type that prevents service resources, listed as an Excluded service resource preference on a work order or work order line item, from being assigned to the corresponding appointment when the scheduling policy in use includes this work rule. Excluded Resources work rules are applicable to field and on-site scheduling.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

Sometimes, customers have a poor experience with a service resource and request not to work with them in the future. Use this work rule type to enforce customer resource preferences, such as those resulting from a complaint. Other work rules can exclude service resources based on skills, availability, and proximity.

Create work rules from Setup. Find and go to **Workforce Scheduling**, and under **Appointment Scheduling Logic**, select **Work Rules**. To view or add work rule fields open the Object Manager in Setup and select the **Work Rule** custom object. To add work rules to a scheduling policy, see [Create and Manage Scheduling Policies in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_policies_manage.htm&release=264.0.0&type=5 "Scheduling policies combine work rules and service objectives to control which resources and time slots Workforce Scheduling assigns to each appointment. Work rules decide who’s eligible, and service objectives decide who’s the best fit. During scheduling and optimization, the engine applies these criteria against factors like resource skills, travel time, and urgency to make sure the right person is assigned to the right job efficiently.").

#### See Also

- [Create and Manage Work Rules in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_work_rules_manage.htm&release=264.0.0&type=5 "Work rules filter candidates for a service appointment by rejecting service resources that violate any rule. Every scheduling policy uses work rules to filter candidates before service objectives grade them.")