---
schema_version: "1"
id: f8063e10751ebaf2d0066717f3d04a4e88b67609a8f1d812fc05d5675680958d
title: Create Travel Modes for Workforce Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/wfs_travel_modes_create.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.wfs_travel_modes_create.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3dde0b2164f25b5a30c0d6d3ecc4a45431827fcb96b2b2f96e7b403caffb669
description: Create travel modes for service resources who use different modes of transportation, such as walking or cycling, instead of driving. You can create travel modes per territory, resource, or service territory member so that routing calculations are accurate based on the transportation type, whether the resource can drive through toll roads, and whether the resource is carrying hazardous materials. Travel modes is applicable to field work only.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Create Travel Modes for Workforce Scheduling

Create travel modes for service resources who use different modes of transportation, such as walking or cycling, instead of driving. You can create travel modes per territory, resource, or service territory member so that routing calculations are accurate based on the transportation type, whether the resource can drive through toll roads, and whether the resource is carrying hazardous materials. Travel modes is applicable to field work only.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d1804e67">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">To configure Workforce Scheduling travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">Workforce Scheduling Admin</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">To view travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">Read on travel modes</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">To create, update, or delete travel modes:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d1804e67 ">Edit on travel modes</td>

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1. From the Travel Modes tab, click **New**.
2. Select a travel mode name.
    
    ![The New Travel Mode page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-workforce_scheduling-264-0-0-production-enus/1eb114f2-bdf8-40c9-98ed-accb880f7906/workforce_scheduling/images/wfs_travel_mode_new.png)
3. Select the transport type: Car (default), Light Truck, Heavy Truck, Bicycle, or Walking. The truck category that you select is based on the truck’s measurements and maximum load capacity.
    
        
    | Transport Type | Weight (kg) | Height (m) | Length (m) | Width (m) |
    | --- | --- | --- | --- | --- |
    | Light Truck | 8,500 | 4.3 | 12.5 | 2.5 |
    | Heavy Truck | 15,000 | 4.6 | 19 | 3.5 |
4. Indicate whether the travel mode can use toll roads and whether it’s transporting hazmat, and then save your changes. The default is using toll roads, and not carrying hazardous materials.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-workforce_scheduling-264-0-0-production-enus/1eb114f2-bdf8-40c9-98ed-accb880f7906/images/icon_note.png)

Note When you select walking or bicycle, the hazmat and toll roads settings are ignored during calculation.

You can now assign the travel modes to service territories or service territory members.

#### See Also

- [Assign a Travel Mode to a Service Territory or Service Territory Member in Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_travel_modes_assign.htm&release=264.0.0&type=5 "Assign a travel mode to a service territory or service territory member so that the engine can consider the resource’s routing and travel preferences. Routing requests are based on the travel mode selected at the service territory level unless specified otherwise at the resource level. In this case, the resource territory membership setting overrides the territory-level setting. Only primary territory members can have a travel mode assigned to them. The primary service territory member’s assigned travel mode determines the travel mode for all service appointments for that resource, regardless of the service territory of the appointment. Travel modes are relevant to field work only.")
- [Configure Routing and Travel for Workforce Scheduling](https://help.salesforce.com/s/articleView?id=service.wfs_routing_travel_config.htm&release=264.0.0&type=5 "Workforce Scheduling routing calculates travel times to determine the best route for mobile workers traveling to field appointments. This way, your team can work efficiently and maintain service levels. Accurate routing is essential for optimal scheduling because it provides more accurate travel time predictions so that mobile workers can complete more jobs in less time. This improved accuracy reduces travel costs and improves customer satisfaction by ensuring timely arrivals. Set your travel preferences and travel mode so that scheduling reflects your organization’s routing decisions. Routing and travel time calculations are relevant to field appointments only.")